Policy & Refund – Museum of Toys

Welcome to Museum of Toys!

Thank you for choosing Museum of Toys as your destination to discover and collect high-quality designer toys. We are committed to delivering a satisfying and delightful shopping experience. Each product is carefully curated to ensure the best quality for our valued customers.

However, we understand that certain situations may require you to request a refund or return. This policy outlines the terms and conditions to make the process smooth and transparent for both parties.

Refund & Return Policy

Our policy complies with applicable regulations in both the seller’s and buyer’s respective countries to ensure fairness and clarity.

1. Refunds

Refund requests are unavailable for any type of purchases or transactions that happened on the website. Instead, we offer a return policy to help accommodate buyers’ needs and complaints during a transaction. Below are our return policy terms and conditions.

2. Returns

We offer returns for product exchanges if:

• The product is damaged during shipping.
• The product received is incorrect.

– Eligibility for Returns:

• Return requests must be submitted within 7 calendar days of receiving the product.
• The product to be returned must:
  • Be in its original, unused condition.
  • Include all original packaging and accessories.
  • Be free from any damage caused by the buyer.

– Return Process:

• The returned product must be shipped back to us within 3 business days after the return request is approved.
• We will process and ship a replacement product within 5–7 business days after receiving the returned item.

3. Additional Costs

• The cost of return shipping is borne by the buyer, unless the product is defective or incorrectly shipped.
• Any additional fees, such as customs duties or taxes in the buyer’s country, are the responsibility of the buyer.

Intellectual Property

All images, designs, text, and other assets displayed on our website and marketing materials are the exclusive property of Museum of Toys. Unauthorized use, reproduction, or redistribution of these assets in any form is strictly prohibited and may result in legal action.

Important Notes

• Limited edition or exclusive collector’s items, as well as items purchased during major promotions or sales, are non-refundable and non-returnable, except in cases of manufacturing defects.
• Museum of Toys reserves the right to deny refund or return requests if they do not meet the terms outlined in this policy.
• We adhere to consumer protection laws in our country and the buyer’s country. Please ensure compliance with your local regulations.

Our Commitment

At Museum of Toys, we strive to provide the best service to our customers. If you have any questions or require further assistance, contact us at [email protected]

We sincerely hope that every item you purchase from us brings joy and satisfaction to your collection.